FAQ

Frequently Asked Questions

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Do you issue refunds?

No, we do not. If you are not satisfied with the outcome of your design, we can make changes. We offer unlimited revisions for our clients to make sure no one leaves us unhappy.

What software do you use for graphic and web design?

For graphic and web designing we use Cinema 4D and Adobe Photoshop. Cinema 4D is a 3D modeling, animation and rendering application, while Adobe Photoshop is a graphics editing program.

I would like to order something that is not listed on the order form what do I do?

There are many design services that we may not have listed. If you have a custom request feel free to contact us with your request.

What formats will I receive with my design?

We can provide you with virtually any format you will ever need. Some of the frequently requested formats are jpg, png, gif, PSD and more. If you would like to know if we do a particular format, please contact us. NOTE: We do not provide PSD/C4D files for animated jobs, and we may charge you extra for a PSD file if we see fit.

If I come to need the design in a different size after the job is complete can you do it with no extra fees?

Definitely. If you need it in a different size after the purchase, feel free to contact us, including the size(s) you would like. We will not charge you extra for re-sizing. NOTE: If you need your design in a specific size, please include it in the order details.

Do you provide customer support after the job is complete?

Of course! We are available at anytime for anything you need help with or any questions you would like to ask. We will be happy to help you. Therefore, you can reach us either through our Skype or send us a message from our contact page.

What do I need to do for my project to begin?

All we need to start working on your project is payment and directions or ideas on how you want your design or website to look. If you have any websites or design pieces that you find appealing, you can inform us of them, and we will try our very best to accommodate you. NOTE: We will not copy any design or website, we like our work to be unique.

Since you do not provide source files for animated jobs what do I do if I need something small changed?

We always keep the source files to all our projects so if you need some minor modifications to your animated banner or any other project, just inform us with the information regarding the change. These modifications will be for no additional costs.

How does the payment work?

We take the full payment first, and once the transaction is complete, we start working on your order. We will not start any job including a sketch for the client to see what the design will look like before we receive the full payment. Under exceptional circumstances, we accept to get half of the payment before the order starts and the other half after it is complete, but it is entirely up to us to decide whether we will only take half of the payment or all of it before the job begins. This term applies to all of our clients no matter if you are a new customer or returning customer.

Could I get a sketch of my design so that I can see if I will like it before I pay?

Unfortunately no, we do not start on any job before the payment. Therefore, we provide our customers with unlimited revisions, so we can confidently say that we will make sure you are happy with your design when we are finished.